Terms & Conditions
Last updated: April 2026
SaiLia Mart wants every customer to shop with clarity, fairness, and confidence. These terms explain the basic rules for using our website and placing orders.
Using the Website
- Customers should provide accurate information when placing orders.
- Customers should not misuse the website, forms, assistant, or checkout system.
- Product availability, price, and delivery timing may change based on stock and operational conditions.
Order Rules
- An order may require confirmation before processing.
- SaiLia Mart may contact customers to verify delivery information.
- Suspicious, incomplete, or duplicate orders may be reviewed before approval.
Payment Rules
- Cash on Delivery may be available for eligible orders.
- Online payment should be completed only through trusted payment methods shown by SaiLia Mart.
- Customers should never share OTP, PIN, or private payment credentials.
Returns, Refunds & Membership Points
- Returns and refunds are handled according to the Returns & Refunds policy.
- Membership points earned from refunded orders may be adjusted after approval.
- Promotional offers, discounts, and points may have eligibility conditions.
SaiLia Assistant Use
SaiLia Assistant provides shopping guidance and support information.